Daily Stream
Top 3 Remote Contact Center Concerns (study shows)*
- Performance and Productivity Assessment
- Communication
- Coaching
Quickly confirm (and easily correct) your remote productivity
concerns with continuous screen and audio streams.
Watch How Daily Stream Can Help Your Team
Ambiguity Protects Problems
Contact center ambiguity is costing YOU a fortune. Let me explain. If you are like 90% of contact centers, METRICS are what you call “visibility”. Don’t get me wrong, metrics are important. But we are in the “people and process business”. What if you could fix processes and address team members with metrics AND VISUAL EVIDENCE? Now you are leading with absolute certainty and we believe certainty will save you MILLION$ in poor decisions, inaction and wasted payroll and make your job much easier. Here’s why…..
Certainty Solves Problems
Our job is to build great teams and great processes. That requires VISIBLE operational workflows and swift, decisive action as it pertains to performance and productivity problems. Use Daily Stream to quickly assess and correct contact center issues that are costing you money and customers. It is truly groundbreaking tech. It’s like having access to your entire daily operations on Netflix ®.
So how do we know the certainty of visual evidence will transform your contact center?
Because we lived it….
Visibility Improves Everything
We built a fintech company that served some of the largest enterprises in home furnishings, and yet after 20 years of remote management, we still lacked true visibility. So we created a low cost, lightweight continuous streaming platform.
- QM
- HR
- Training
- Productivity Assessment
Everything leaped upward.
Suddenly, we were able to make clear, fast and better decisions. It was obvious - remote with visibility was a competitive advantage.
It Worked for Us. It Will Work For You.
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100% Visibility Into Your Daily Operations
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Real time or Recorded “GameFilm”
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What’s holding you back? Performance? Process? Quickly Confirm and Easily Correct.
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High Definition Video and Audio For Training Videos
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Video Clip Sharing and Messaging (Fewer Meetings)
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Agents Can Share “Plays of the Day”
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End “Plausible Deniability”
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Save $$$ on New Hires and Bottom Performers
Integrates With
Multiple Monitors
Monitor up to 3 screens per user.
Real Time or Recorded
Screens and audio are continuously broadcasting and recording so you can watch any time any where.
Archive and Save Clips
Every user can quickly create video clips for coaching and communication. Fast. Effective. Efficient.
AI Powered Productivity Assessment
The Daily Stream chrome extension identifies extended user inactivity and sends a notification to the user and the team lead.
Integrations Available
Daily Stream integrations enable you to add the qualitative power of visibility to your UCaaS, CRM, and CCaaS quantitative metrics.
Affordable, lightweight and HD
Daily Stream's breakthrough technology offers low cost, all-day, HD streaming. Hardware and bandwidth requirements are minimal and typical of WFH environments.
*TALKDESK RESEARCH REPORT "THE FUTURE OF WORKFORCE ENGAGEMENT IN THE CONTACT CENTER"